Hislop & Co Horticulture Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
Our policy is:
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Hislop & Co Horticulture Ltd’s standards.
Where Complaints Come From
Complaints may come from any person or organisation who has a legitimate interest in Hislop & Co Horticulture Ltd. A complaint can be received verbally, by phone, by email or in writing. This policy does not cover complaints from staff, who should use Hislop & Co Horticulture Ltd’s Discipline and Grievance policies.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Responsibility Overall responsibility for this policy and its implementation lies with the management team.
This policy is reviewed regularly and updated as required.
Adopted on: 8th January 2018
Last reviewed: 8th January 2018